Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.
Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 14 days of order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights.

Please notify us either by email webshop@hertfordshiregardencentre.co.uk or telephone 01582 792255 of any goods that have been damaged in transit within 72 hours of receipt or no exchange will be considered. Please dispatch goods by Recorded Post or Parcel Force and include proof of purchase and reason for exchange or refund. The Hertfordshire Garden Centre will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in new condition.

Please return to:
Online Customer Returns
The Hertfordshire Garden Centre
Redding Lane
Redbourn
St Albans
Hertfordshire
AL3 7PS